Item support is not included. But, if you believe an item is broken or not as described.
Basically, we don’t provide any item support as required. All of Freepiker files contains editable original file, license copy & used font/required things documentation. But, if you believe an item is broken & having troubles or missing anything as described/preview of the downloaded file please contact it’s author via profile page. Also, we always welcome you to contact us via firstname.lastname@example.org